Effective date: 12.03.25

Last updated: 12.03.25

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At ISKA Recovery Ltd, we take your privacy seriously. This privacy policy explains how we collect, store, process, and share your personal data when you interact with our website, book a session, or use our self-service ice bath and sauna facility in Bath, UK.

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As an automated, unmanned facility, ISKA Recovery Ltd relies on Codelocks NetCode® technology to provide secure, temporary access to our space. This privacy policy also covers how we use this technology to process and manage access codes.

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By using ISKA Recovery Ltd, you consent to the terms outlined in this policy. If you do not agree, please do not use our services.

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Who we are

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ISKA Recovery Ltd is a self-service recovery facility offering private cold therapy and sauna sessions. Our fully automated system allows users to book a session online, receive a temporary access code, and enjoy a seamless, independent recovery experience.

Our company details

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Business name: ISKA Recovery Ltd
Registered address: 19/21 Swan Street, West Malling, Kent, England, ME19 6JU
Company number: 15687481
Contact email: info@iskarecovery.com

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For any questions about this policy, your data, or privacy concerns, please contact us at the email above.

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What data we collect

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We collect only the data necessary to provide a seamless booking and access experience. The types of personal data we process include:

Identity and contact data

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• Name

• Email address

• Phone number (optional)

 

Booking and access data

• Session booking details (date, time, and duration)

• Temporary Codelocks NetCode® access codes

• Facility usage logs (for security monitoring)

 

Payment data

• Payment details are processed securely via Wix Payments

• We do not store or process your credit or debit card details

 

Technical and usage data

• IP address

• Browser type and version

• Device type and operating system

• Interaction logs (such as when you visit our website, book a session, or open an access code email)

 

Communications data

• Customer service inquiries and responses

• Marketing preferences (if you opt in for updates)

 

We do not collect any special category (sensitive) data, such as health information, biometric data, or government ID numbers.

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How we collect your data

 

We collect personal data through the following channels:

• Direct interactions when you book a session, contact us, or sign up for updates

• Automated data collection when you visit our website, as analytics tools may track website usage

• Third-party integrations, as we use Codelocks NetCode® for access control, and your email may be processed through their system

 

We do not collect personal data from third-party sources such as social media platforms or external databases.

 

How we use your data

 

We only use your data when legally permitted and in the following ways:

 

To provide our services:

• Manage your booking and schedule your session

• Generate temporary access codes using Codelocks NetCode®

• Authenticate and grant entry to the facility

 

Security and fraud prevention

• Monitor facility usage to prevent unauthoried access

• Ensure fair and proper use of the facility

• Investigate and resolve security issues

• CCTV Monitoring: We use CCTV outside our unit (not inside) for additional security and to deter unauthorized access.

 

Customer support

• Respond to inquiries about bookings, facility use, or technical issues

• Provide assistance if an issue arises with access codes

 

Marketing and communication (only if you opt in)

• Send promotional offers related to ISKA Recovery Ltd

• Notify users of new services or updates

 

We do not sell or share your data for third-party marketing.

 

Legal basis for processing your data

 

We process your data based on the following legal grounds:

• Contractual necessity when you book a session, as we process your data to provide the service

• Legitimate interests when we use access logs and security data to maintain safe and fair use of the facility

• Consent if you opt in for marketing, in which case we process your data based on your explicit consent

 

If you withdraw consent for marketing, we will not use your data for promotional purposes.

 

Data storage and security

 

We store and process your data using secure, encrypted systems. Your booking and access data is securely handled through Codelocks NetCode® technology, which ensures:

• End-to-end encryption protecting access codes and booking details

• Temporary access only, as NetCodes expire after each session

• Secure cloud storage in a GDPR-compliant system

 

We retain booking and access data for one year for security reasons, after which it is securely deleted unless required for legal or security purposes.

 

Data sharing and third-party services

 

We do not sell your data. However, we share data with the following essential service providers:

• Codelocks NetCode® (access control system)

  • Provides temporary, time-sensitive access codes

  • Ensures security by restricting facility access to booked users

• Wix Payments

  • Handles secure payment transactions

  • ISKA Recovery Ltd does not store credit card details

• Wix.com (Website and Hosting Provider)

  • Stores and manages our website data securely

 

We will only disclose your data to law enforcement if legally required.

 

Your rights and how to exercise them

 

Under UK GDPR, you have rights regarding your personal data:

• Access your data and request a copy of your personal data

• Correct your data if any details are incorrect or incomplete

• Delete your data by requesting removal of your personal details

• Restrict processing if you wish to limit how we use your data in some cases

• Withdraw consent if you want to opt out of marketing emails

 

To exercise any of these rights, contact us at info@iskarecovery.com. We aim to respond within 30 days.

 

Cookies and website analytics

 

Our website uses cookies to improve user experience. These may include:

• Essential cookies required for site functionality such as the booking system

• Analytics cookies that track website visits and usage trends

• Marketing cookies that personalize offers, if you have opted in

 

You can manage cookie preferences in your browser settings.

 

Health & Safety Disclaimer

 

ISKA Recovery Ltd facilities, including ice baths and saunas, involve exposure to extreme t

emperatures. Do not use these services if you have any medical conditions, health concerns, or physical limitations that may put you at risk. If you are unsure, consult a medical professional before booking. By using our facilities, you acknowledge that you do so at your own risk.

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Under-18s are strictly not permitted to use ISKA Recovery Ltd services.

 

Changes to this privacy policy

 

We may update this policy to reflect new legal requirements or changes to our service. Any significant changes will be communicated via our website or email.

Last updated: 12.03.25

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Contact us

 

For any questions about your privacy or data protection, contact us at:

Email: info@iskarecovery.com
Registered address: 19/21 Swan Street, West Malling, Kent, England, ME19 6JU